Your satisfaction is guaranteed! If you are not completely satisfied with your purchase, simply contact us within 30 days from the receipt of your shipment and we will give you a Return Authorization number. Once returned, a prompt refund will be issued to the original payment method.
- All merchandise must be in the same new, unused condition in which it was received, including original tags, packaging and box.
- Your refund will include the original price of the product and any applicable taxes. Any original shipping fees are not refundable.
- Credits will be issued by Irv's Luggage within 2 - 3 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sidewalk Sale items
Sidewalk Sale items are final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product with the Return Authorization number on the outside of the box, to: Irv's Luggage, 1322 S. Milwaukee Ave., Vernon Hills, IL 60061
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] or call us at 847-437-4810 for questions related to refunds and returns.