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Frequently Asked Questions
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U.S. Shipping & Handling
Contiguous U.S. Shipping & Handling
We offer free ground shipping on orders over $129.99, shipping to the contiguous U.S (*oversize shipping fees may apply).
We also offer 3-day, and 2-day shipping, which refers to business days in transit, not days to your door. All orders require at least 1 full business day for processing before shipment.
Below you will find the estimated transit times and cost of the shipping services we offer. These times are estimates and can be affected by weather and other circumstances outside the control of the shipping carriers. Business days are Monday - Friday, and exclude holidays.
Ground Shipment
Free Shipping* on orders over $129.99 / $9.95-$11.95 on orders $129.99 and under - 2 to 7 business days (*oversize shipping fees may apply)
3-Day Shipment
Starting at $15.00 - Shipping cost varies based on the size and weight of the shipment. Shipping cost is calculated upon checkout.
2-Day Shipment
Starting at $25.00 - Shipping cost varies based on the size and weight of the shipment.
Shipping Carriers
Irv's Luggage partners with UPS, and the United States Postal Services (USPS) to ship your packages. Domestic Ground shipping orders are shipped by UPS. You’ll receive a shipping confirmation email that will confirm which carrier was used for your products along with a tracking number for each item.
Shipping Details
*Please order early! Our carriers are experiencing extremely high shipping volumes due to the pandemic.
* Most expedited orders will ship out in 1-2 business days, which are processing days and not considered days in transit.
* Due to a new UPS oversize surcharge, items over 28" inches an oversize fee ranging from $15-$20. This will be added to some wheeled garment bags, large wheeled duffels, trunks, luggage sets, and large luggage pieces that require additional shipping surcharges due to the large size. Shipping fees are not refundable.
* Overnight shipping may be available on select items. Email us at sales@irvsluggage.com or call us at 847-437-4810 for a quote.
*Irv's Luggage must be notified within 7 days of any lost or stolen packages which ensures time to file a trace with the carrier.
Irv's Luggage is committed to keeping our products in stock. If we do not have your products in stock at the time you place your order, we will have the manufacturer ship the products directly from their warehouse to your doorstep. There may be a 2-5 day delay on these orders. If you are concerned with this delay, please email us at sales@irvsluggage.com or call us at 847-437-4810, Monday-Friday 10am to 5pm CST to check availability.
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More information you can find at the FAQ page.
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Your satisfaction is guaranteed! If you are not completely satisfied with your purchase, simply contact us within 30 days from the receipt of your shipment and we will give you a Return Authorization number. Once returned, a prompt refund will be issued to the original payment method.
- All merchandise must be in the same new, unused condition in which it was received, including original tags, packaging and box.
- Your refund will include the original price of the product and any applicable taxes. Any original shipping fees are not refundable.
- Credits will be issued by Irv's Luggage within 2 - 3 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
LEARN MORE
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Yes, luggage, handbags, and more can be dropped off for repair at our Vernon Hills location or you can ship your bag to our repair center.
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Our store locaiton is located in a beautiful 3500 sq. ft. retail showroom at 1322 S Milwaukee Ave, Vernon Hills, IL 60061.
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You can reach us atsales@irvsluggage.com or call us at 847-437-4810.
We’re so much more than just luggage.
We are always evolving to meet the changing needs and requests of our customers, so if you haven't shopped with us lately, you will be delighted and surprised at the depth and breadth of products we sell.