McKlein does not honor warranties
"I purchased the McKlein P Series Bag and the zippers failed after about 2 years. They do not replace zippers or repair the bag and recommended the "Chicago" in 2007 because of its warranty. I travel frequently and liked the removable bag from wheels for commuter flights. So I bought the Chicago in 2007. The side of the bag SPLIT at a seam which make it irreparable according to McKlein. I have gone back and forth with their customer service, and their "Limited Lifetime Warranty" is bull because they cannot repair the bag and will not replace it. I am returning another bag I was going to buy from them as a gift. For the price, you might as well upgrade to someone else who will honor their warranty. They offered me 50% off full retail which is close to what the bags sell for on the web. WARNING: DO NOT BUY any McKlein products, they don't honor warranties."